Key Returns
Keys must be returned to the Sage Living office by the Move-Out Date:
Office Open: August 27, 2024 - 10am
Office Close: August 27, 2024 - 2pm
Tenants are encouraged to return their key sets within office hours. The Tenant may choose to return their key set within regular office hours prior to August 27th.
Should the keys not be returned by August 27th, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.
How To Return Your Keys:
These instructions are provided in an attempt to quickly assist many Tenants and assume for long lines. Following these instructions will allow Tenants to quickly drop-off their key sets without having to wait longer than a few moments for the Sage staff member to review the key set.
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Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.
Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the key set.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office. We cannot guarantee the return of any non-Sage keys which were provided to office staff in error, it is likely these items may be destroyed or disposed of by the time they are noticed as missing by the Tenant.
Step 3. Please place the keys in a plastic ziploc bag or similar. This way our office will be able to quickly and clearly see the keys within the bag without having to open the bag and count each key individually.
Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. This way our office will be able to review the keys and the Tenant information included within the bag, and then double check the information if later questioned or needing review. This is also helpful if you have a friend or family member dropping off the key set on your behalf.
Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.