Connecting To The Internet
We understand that some Tenants continue to experience difficulties when attempting to connect to the internet provider.
Please review below for more details on how to troubleshoot and connect to the internet provider:
Step 1: Locating The Internet Cabinet
Each suite will include a white hard plastic internet cabinet by their suite entrance. This is normally located either inside or just beside the front hall entry closet.
The internet cabinet will have two clips which can be use to open and close the cabinet. Please open the cabinet to see if there is a modem within the cabinet. The modem is normally white with a small black screen.
If there is no modem within your cabinet, please continue reading below.
If there is a modem within your cabinet, please use the up/down arrows beside the screen to review your private wireless network and password.
Step 2: Arranging for Internet Installation
Sage Living and the builder has structured an agreement with each Suite Owner to arrange and connect internet services within the suite for no later than the September move-in date. We understand that some Suite Owners have neglected this requirement which resulted in some Tenants not having internet services available on their move-in date.
Sage Living has worked with Bell to establish a work-around solution for our Tenants.
Tenants can call: 1-888-988-0818
- arrange to be placed on the “Bell preferred bulk program”
- inform the Bell attendant that they reside at 652 Princess Street with their suite #
Through this special program Tenants can arrange to have internet services connected under their own name / account for a $0 charge. It is our intention to later transfer these accounts from the Tenant’s name to the Owner’s name on a later date.
Some Tenants may be informed that their connection date may be scheduled for a date that is days or weeks away. Rest assured, we have connected with a Bell Regional Manager who has confirmed that these connection dates will be pushed forward and will not be connected on these later dates. This building and all connection requests have been prioritized by local Bell representatives and some connections may occur same day.
Step 3: Additional Problems
We understand that some Tenants are experiencing additional complications once connected. This may be due to the provided internet device being programed inaccurately during installation, or due to a defective internet device.
For additional complications, we encourage Tenants to contact Bell directly. Tenants will be able to make work tickets through Bell to assist and complete requested work tickets.